Answering Services
First impressions count! That’s why Quality Company Formations provides an affordable business telephone number and telephone answering service for our clients through our sister company, Bizik. Having your calls answered promptly and professionally may mean the difference between capturing a new client or losing them. Most important of all, you will be able to concentrate on your business, while we take care of your calls.
Why do I need a call answering service?
- Never miss another sales call.
- Saves you money on hiring a full time receptionist.
- Frees up your time to focus on your business.
- Makes you look much bigger and more professional.
- No set up fee.
- You can have a London 020 or regional landline, even if you only have a mobile number.
- Ensures all calls are answered promptly and professionally – even when you are busy.
Business Telephone Number
£9.99 per monthImprove your corporate image
We will provide you with your own unique 020 London or regional telephone number. You can use this number as your new business number on your company stationery, website, advertising, etc., and we will forward all calls to your mobile or landline handset for you to answer.
The business telephone number service costs £9.99 per month. Call forwarding will be charged at BT Standard Rates.
Details & Costs
020 London or regional telephone number: Free
24/7 call divert charges: At BT Standard Rates
Contract period: Month-to-month
Telephone Answering
£29.99 per monthNever miss another call
We will provide you with your own unique 020 London or regional telephone number. This can be used as your new business telephone number or to simply divert your calls to your new receptionists. We will supply easy to understand call divert instructions, and be on hand at all times to provide assistance if required.
Call answering
A team of dedicated receptionists will be assigned to your company and will answer your business calls during normal working hours (8am - 6pm, Monday - Friday). Your receptionists will answer all of your calls in your company name and will follow the call instructions provided by you.
After receiving a call, your receptionist will transfer and announce the call to you, or alternatively take a message and forward it to you by email or SMS, at no further cost. Messages are sent within 10 minutes of the call.
After hours
Outside normal working hours (8am - 6pm, Monday - Friday), we can provide you with a personal voicemail service which your receptionists will manage for you. Callers will be greeted with a personal voicemail message recorded by one of your receptionists. This will include your company name and a short message requesting the caller's details. Messages will be sent to you by email the following working day.
Alternatively, if you wish to answer out of hours calls yourself, we can easily divert the calls to a number of your choice.
Details & Costs
020 London or regional telephone number:Free
Call answering: 20 receptionist minutes per month at a cost of £29.99
Additional calls answered: £1.50 per minute after the first 20 minutes
Call forwarding charges: At BT Standard Rates
Email messages: Free
SMS messages: Free
Voicemail messages: Free
After hours divert charges: At BT Standard Rates
Contract period: Month-to-month
Managed Live Chat
£54.99 per monthFriendly, UK-based agents
With Bizik's Managed Live Chat, a team of Bizik's UK-based live chat experts will be trained on your business so that they can answer questions in real-time, providing your customers with great customer service whilst eliminating the cost of hiring and training an in-house team.
Customisable messaging
Enhance every website visitor's experience by triggering proactive chat pop-ups based on their time spent on a page or their intention to leave. Tailor your chat messages to suit each visitor, whether they’re new or returning, and customise interactions based on the page they’re currently browsing or have viewed in the past.
Personalised chat widget
Bizik helps you preserve brand consistency through customisable Live Chat features. Tailor the chat design by adding your logo, adjusting colors, and modifying buttons to align perfectly with your branding. Optimise your chat widget for mobile devices and position it wherever suits your site layout best.
After hours
Outside normal working hours (8am - 6pm, Monday - Friday), we can provide you with an out of hours form so that you can continue receiving enquiries overnight. The out of hours form is completely customisable, and any form responses will be stored on your customer portal and emailed to you.
Alternatively, if you wish to answer out of hours chats yourself, we can easily give you a login so that you or your team can respond to chats.
Details & Costs
Customisable Live Chat software: Free
Chats answered: 15 chats answered per month at a cost of £54.99
Additional chats answered: £3.40 per chat after the first 15 minutes
Contract period: Month-to-month
« No hassle, very reasonable cost. The website help was brilliant too. All my questions answered in an easy to understand fashion. »
QUALITY COMPANY FORMATIONS CUSTOMER
Set up a limited company
Free pre-submission review
with all new company applications
From £51.99 +VAT