Quality Company Formations Refund & Cancellation Policy
1. What does this policy cover?
We have set out below the circumstances in which services may be cancelled by both us and you. These excerpts are based on the relevant clauses covering refunds and cancellation within our terms and conditions and all definitions used in this policy have the same meaning as they do in the full terms. This is a brief summary of the position. For a more detailed understanding you should read our terms and conditions in full. We have signposted you to the relevant clauses where applicable.
2. Rules governing notices of cancellation
Where the terms and conditions require you to give notice or notify us of your intention to cancel, the notice must be in writing, signed by you, written in English, and sent by hand delivery, first class pre-paid post (or special delivery service), or email.
If it does not comply with these rules, it will not be effective.
You should send notices to us at:
- FAO The Directors, Quality Formations Limited, 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Or by email to: [email protected].
Please see clause 30 of our terms and conditions for further information. We recommend that you review this clause in detail prior to sending any notices.
3. Cancellation by you
You may cancel Ancillary Services, the company formation service and any address services for a full refund if:
- you notify us of your intention to cancel within 14 calendar days from the date the service was purchased; and
- we have not started the work.
In relation to address services only, you may be eligible for a refund where we have started the work, subject to an administration fee of £10.00 plus VAT per address service. Please see clauses 20.2, 20.3 and 20.5 of our terms and conditions for further information.
You may cancel any of the services for a partial refund where an event outside of our control has occurred and persists for more than 14 Working Days. This refund will be limited to any fees you have paid to us, minus the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the act or event beyond our reasonable control. Please see clause 25 of our terms and conditions for further information.
You may cancel any renewable services, without entitlement to a refund, by sending us notice prior to their renewal date. If we do not receive the notice prior to the renewal date, the service will be renewed and you will be liable for payment in full. Please see clauses 11.3 and 17.2(a)(iv) of our terms and conditions for further information.
You can also cancel renewal services, without entitlement to a refund, at any time by sending us 30 days’ written notice of your intention to do so. Please see clause 29.4 of our terms and conditions for further information.
4. Cancellation by us
We may reject, refuse, or cancel any order at our discretion. If we do so, we will refund you, but only if you have already paid fees for the cancelled order. Please see clause 9.6 of our terms and conditions for further information.
Where there has been a substantial error in the price of our services, we may cancel the order for them and treat the transaction as void. If you have already paid the incorrect price, we will refund you. Please see clause 18.1 of our terms and conditions for further information.
We may also cancel any of the services for a partial refund where an event outside of our control has occurred and persists for more than 14 Working Days. This refund will be limited to any fees you have paid to us less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the act or event beyond our reasonable control. Please see clause 25 of our terms and conditions for further information.
Any orders received in relation to Scottish Limited Partnerships will be cancelled by us and refunded where fees have already been paid. Please see clause 8.5 of our terms and conditions for further information.
We may cancel all or any services which form part of a package, if providing them would put us at risk of breaching our compliance policies or the law. If this happens, we may, but are not obliged, to offer a proportionate refund. Please see clause 29.3 of our terms and conditions for further information.
We are entitled to cancel any and all services where you fail to adhere to our anti-money laundering or “know your client” procedures. If we do this, you will not be entitled to a refund. For further information, please see clauses 10.8, 10.9, 20.1.3, and 29.1(g) of our terms and conditions.
We may cancel any and all services without refund where we have discovered illegal or unethical activities. Please see clause 10.6 of our terms and conditions for further information.
We may cancel any and all services without refund where we decide that any association with the Client or any affiliated director, shareholder, or representative poses a risk to our reputation. Please see clauses 14.10 and 29.1(h) of our terms and conditions for further information.
We are entitled to cancel any formation services without providing a refund where you have not provided us with requested information within 7 days from the date of your order. Please see clause 12.9 of our terms and conditions for further information.
We also have the right to cancel any services at any time at our discretion and you will not be entitled to a refund unless this is expressly stated within the terms and conditions. A list of the circumstances in which we are likely to do so includes, but is not limited to, where payment has not been made on time, where the terms and conditions have been breached, insolvency, unlawfulness and lack of cooperation. Please see clauses 29.1 and 29.2 of our terms and conditions for further information.
5. Refund Exclusions
Please be aware that no right of refund exists in relation to Overseas Compliance Review Fees or formation applications which have been submitted to Companies House. Please see clauses 10.5 and 20.4 of our terms and conditions for further information.